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Is BURGUNDY2EL’s Online Store a secure site?

Providing our shoppers with a safe and secure experience is priority for us. Credit card transactions are encrypted, and our servers are secured to protect you and your information. Please refer to our Privacy Policy for additional information.

 

Are your products and clothing First Quality?

All clothing and merchandise we sell are “First Quality.” Each item has been meticulously inspected for any errors or defects in every degree.

 

How can I pay for my order?

Our online store currently accepts PayPal, Visa, Discover, and American Express.

 

How long will it take for my order to Arrive?

Estimated delivery dates are providing at checkout and are not guaranteed. When available we will provide your package tracking information via email, and or text message.

 

How will I know that my order was received?

After completing the checkout, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to you at your shipping address. Please keep this receipt for your personal reference.

 

What are the shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a U.S. Postal Service shipping module.

 

How can I ship my order?

We will select the carrier to provide you the best value and service based on your location.

 

Who do I contact if I need ordering help or any other assistance?

Our friendly customer service team can be contacted by emailing BURGUNDY2EL@GMAIL.COM. We take our response time very seriously so you can expect and reply within 12 hours.

 

Is there a minimum order size?

We do not have a minimum order size.

 

Do you accept back orders?

We do not accept orders for inventory we do not have, so we do not accept back orders.

 

How do I exchange my order?

We do not offer direct exchanges. If you would like to exchange goods, we ask that you simply place a new order for the replacement goods and visit the return page within 15 days of your original purchase to return the goods you would like to return.